uPortal360 Support
Client Support
uSupport is available to all clients for help regarding accounts, technical issues and any other questions they may have. We are available during normal business hours and have extended hours to accommodate clients across the nation.
We can also be reached through email at:
usupport@ugafinance.comSubmit A Case:
*MUST HAVE SPECIFIC PERMISSION TO DO SO
Our clients are able to submit cases for technical issues or anything other general questions in regards to uPortal360
Cases can also be submitted on a specific consumer as well once logged into that account.
HOURS:
Monday-Sunday 7:00 am - 8:30 pm CST
Consumer Support
Our client's consumers are just as important to us. We strive to make sure that all consumer questions and inquiries are answered just as quickly as our clients.
Consumer Help Desk (CHD)
(888)233-2302
HOURS:
Monday-Thursday 8:00 am - 9:00 pm
Friday 8:00 am - 5:30 pm
Saturday 7:00 am - 3:30 pm
Billing Department
(866)809-3515
HOURS:
Monday-Thursday 7:00 am - 9:00 pm
Friday 7:00 am - 5:30 pm
Saturday 8:00 am - 12:00 pm